FAQ Laser Engravers, Laser Cutters Troubleshooting

  • Check that the Auto Focus Pin is not stuck in the ‘up’ position
  • Check the Auto Focus wire is not damaged
  • Check the Auto Focus probe is moving ok
  • Check that the top switch is not damaged
  • Check that the honeycomb table is not warped
  • Retune Auto Focus
  • Check that the Emergency stop button is not down
  • Check power cord
  • Check that the head/gantry move freely
  • Check that the X/Y axis sensors are in place
  • Make sure your firmware is up to date
  • Check that the correct port been used
  • Try using a different USB lead
  • Make sure your driver and firmware are up to date
  • Check GCC or Common Mode are correct for Operating System
  • Check that the door is closed and nothing is blocking the magnets
  • Check that the sensors are clean and not damaged
  • Check that the BOFA unit is on
  • Check the lead for the BOFA is secure
  • Run short pins to test lead
  • Check BOFA filters
  • Check the water filter is turned on (X-Series)
  • Check the mirrors are correct and tight
  • Check the material is flat
  • Check that the honeycomb is flat with manual probe
  • Check the fuse in the plug (13amp fuse)
  • Check the machines fuses (3 or 15 amp)
  • Check that the socket is live
  • Check that the on/off switch on the machine is not arcing
  • Check the auto focus probe is moving freely
  • Check for any obvious breaks in auto focus wire
  • Check alignment is correct
  • Check the red pointer – may be faulty
  • Check that the optics are clean
  • Make sure the PPI is set to X value
  • Check optics are secured correctly in the housings
  • Check the auto focus tuning and distance
  • Manually focus the probe
  • If possible, adjust tickle pulse
  • Check head carriage wheels
  • Check X motor
  • Check that the wheels are clean
  • Check that the focus is correct
  • Check if there is play in wheels on head carriage
  • Check if there is play on both X and Y-axis
  • Check motors move freely
  • Check axis sensor
  • Check Head Carriage sensor
  • Check all Z Axis struts have not dried out
  • Clean and grease all struts
  • Check that the auto focus pin is not stuck
  • Auto focus the wire
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  • Check all optics are in place and tight
  • Make sure optics are clean
  • Check that the key switch is on
  • Is the laser LED light on the control panel flashing?
  • Is the door LED light out on the control panel?
  • Check that the BOFA lead/extraction is on
  • Check that the laser is not out of focus
  • Check that the honeycomb bed is not uneven
  • Check temperature of water
  • Check water levels – fill if necessary
  • Check pipes are not clocked or pinched
  • Ensure the Rail is clean
  • Ensure the wheels are clean
  • Check belt tension
  • Check that there is no damage to the pin or the wire
  • Check that the laser alignment is not centre of lens
  • Check and clean all optics
  • Check laser alignment
  • Check that the contrast dial hasn’t moved to a different position
  • Hold down the ‘Enter’ key whilst turning the machine on which will take you into ‘adjust origin mode’. The reset Origin and Save the position
  • Check that the PCB look ok
  • Check that extended is ticked in driver
  • Check the compressor is running
  • Check the air valve is set ok
  • Check you are cutting at the right speed
  • Check all doors are shut
  • Check water chiller is on and topped up
  • Check with another socket or lead
  • Check on/off switch
  • Check filters
  • Increase speed of fan
  • Clean extraction chamber
  • Check cable is secure
  • Check the PC settings are correct
  • Check that the key switch is on
  • Check power supply
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