Frequently Asked Questions

When the Auto Focus is pressed the engraving table goes down/won’t rise up

• Check that the Auto Focus Pin is not stuck in the ‘up’ position
• Check the Auto Focus wire is not damaged
• Check the Auto Focus probe is moving ok
• Check that the top switch is not damaged
• Check that the honeycomb table is not warped
• Retune Auto Focus

My machine won’t initialise

• Check that the Emergency stop button is not down
• Check power cord
• Check that the head/gantry move freely
• Check that the X/Y axis sensors are in place
• Make sure your firmware is up to date

I can’t send job to the laser / Have a Comms Error / No communication with the PC (Changing from Windows XP to 7 or above)

• Check that the correct port been used
• Try using a different USB lead
• Make sure your driver and firmware are up to date
• Check GCC or Common Mode are correct for Operating System

The door light on the control panel is on

• Check that the door is closed and nothing is blocking the magnets
• Check that the sensors are clean and not damaged
• Check that the BOFA unit is on
• Check the lead for the BOFA is secure
• Run short pins to test lead
• Check BOFA filters
• Check the water filter is turned on (X-Series)

My machine cuts on some parts of the bed, but not on others

• Check the mirrors are correct and tight
• Check the material is flat
• Check that the honeycomb is flat with manual probe

My machine won’t turn on

• Check the fuse in the plug (13amp fuse)
• Check the machines fuses (3 or 15 amp)
• Check that the socket is live
• Check that the on/off switch on the machine is not arcing

Upper/Lower Limit Switch reached

• Check the auto focus probe is moving freely
• Check for any obvious breaks in auto focus wire

The is no red beam on the bed

• Check alignment is correct
• Check the red pointer – may be faulty

My machine is not cutting at normal speeds

• Check that the optics are clean
• Make sure the PPI is set to X value
• Check optics are secured correctly in the housings

When engraving or cutting the quality is blurred or has a wide cutting path

• Check the auto focus tuning and distance
• Manually focus the probe

The Laser appears to be engraving lines either side of the image

• If possible, adjust tickle pulse
• Check head carriage wheels
• Check X motor

The engraving quality is poor

• Check that the wheels are clean
• Check that the focus is correct
• Check if there is play in wheels on head carriage
• Check if there is play on both X and Y-axis

I have a X & Y motor malfunction

• Check motors move freely
• Check axis sensor
• Check Head Carriage sensor

The bed is making noises on Z-axis and is juddering, movement up and down

• Check all Z Axis struts have not dried out
• Clean and grease all struts
• Check that the auto focus pin is not stuck
• Auto focus the wire

My machine is going through the motions, but not firing/cutting

• Check all optics are in place and tight
• Make sure optics are clean
• Check that the key switch is on
• Is the laser LED light on the control panel flashing?
• Is the door LED light out on the control panel?
• Check that the BOFA lead/extraction is on

I am getting an angle on cuts

• Check that the laser is not out of focus
• Check that the honeycomb bed is not uneven

The water chiller is beeping

• Check temperature of water
• Check water levels – fill if necessary
• Check pipes are not clocked or pinched

  Frequently Asked Questions continued

The motor is juddering

• Ensure the Rail is clean
• Ensure the wheels are clean
• Check belt tension

  When Auto Focus is pressed the Auto Focus Pin does not detect media

• Check that there is no damage to the pin or the wire
• Check that the laser alignment is not centre of lens

The Laser power appears low

• Check and clean all optics
• Check laser alignment

No LCD display on the control panel

• Check that the contrast dial hasn’t moved to a different position

The Origin Point is not 0.0

• Hold down the ‘Enter’ key whilst turning the machine on which will take you into ‘adjust origin mode’. The reset Origin and Save the position
• Check that the PCB look ok

Wrong Home position (on Sprint)

• Check that extended is ticked in driver
• Check the compressor is running

Flames when cutting

• Check the air valve is set ok
• Check you are cutting at the right speed

Water & Door Sensor LED on sensor is off (X252/X830)

• Check all doors are shut
• Check water chiller is on and topped up

The on/off switch is arching when turning on machine

• Check with another socket or lead
• Check on/off switch

My extraction unit is not working correctly

• Check filters
• Increase speed of fan
• Clean extraction chamber

My rotary attachment is not working

• Check cable is secure
• Check the PC settings are correct

The laser light on the control panel is not pulsing

• Check that the key switch is on
• Check power supply